What's With the Background Checks


One of the first jobs I got out of school was working in the Justice Court in Reno.  All manner of crimes went through our building.  One that really impressed me at the time was a young man, maybe 18-22 years old, who had looted some self storage facilities.  Over a few months, he had broken into perhaps dozens of storage units, nobody was really sure how many, and trucked away other people’s possessions.  He drove off with people’s property past gates and cameras and on-site managers and he did it over and over again.  How did this young master mind defeat all the storage security systems?  He rented a unit! Renting a self storage unit is like putting your stuff in a gated community.  You expect the gates, the cameras and the on-site staff to spot any strangers who do not belong and chase them off before they can do any mischief.  Why don’t you worry about your neighbors?  Because houses in gated communities are so expensive that people with the means to buy them generally do not need to steal other people’s personal property to make ends meet.  Thus, the price of the house is inherently selective on who your neighbors might be; you only worry about the strangers. That does not happen in self storage communities.  The Oregon State Penitentiary may keep a particularly troubling inmate under disciplinary segregation.  At most storage facilities, that person can come in the day he is released and, if he can sign his name and hand over a month’s rent (or $1, depending on the promotions), rent a unit, get an access code for the gate, drive in and out past cameras without anybody caring, and put his hands on another customer’s door.  All he has to do is defeat the lock and he is ready to load. At Wilsonville SelfStorage, we have the cameras, the gate and the on-site personnel.  Because we are a small facility with relatively low turnover of customers, and ...



May 14th, 2012


Once They Got Me, They Got Me!


Don’t let this happen to you . ..A few years ago I needed to store a dozen big steel filing cabinets south of Los Angeles.  I rented a 10’ x 10’ space in a building owned by a group that had about a dozen self storage facilities around the West Coast.  The first year was great – all I did was send a check.  They cashed it.  End of story.  The second year, they raised my rent three times!  The first two times, I was mad but I had to live with it because who wants to drive to LA and move 2,000 pounds of steel over an extra $20 or $30 per month?  The third raise broke this camel’s back.  I drove down to LA and donated the cabinets to St. Anthony’s.  (Incidentally, they were terrific.  St Anthony was the only group willing to come out and pick up the cabinets.  They showed up exactly when they said they would.  I was so delighted, I helped them load the truck.  If you want to make a donation and have them pick up, try www.pickuplease.org.) A couple of years ago our mother passed away.  She had a lot of stuff but with professional movers I was able to squeeze it all into a 10’ x 20’ storage locker.  I rented from one of the big national storage companies because they had the best price on the web.  After six months they raised our rent by 30%.  Icalled and complained:  “I haven’t even been in there a year yet.  How can you raise me so soon?”  The lady in the call center read from her script:  “We have determined that the fair market value for the unit in that area is X + 30% dollars.”  In other words, they felt I would pay it, so they charged it.  The advertised rates on the web page for new tenants did NOT go up.  But what could I do?  It cost $2,500 to move mom’s stuff ...



May 12th, 2012


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